Chris
Haha. Thanks. Likewise - and I don't think my view is necessarily the right one - always happy to be proven wrong and learn new stuff.
As for the review, it's still a lot more of a tutorial, primarily as my own reminder, than it is a review. Still learning the ropes myself (and, thanks to my "talent" for finding and fixing problems, already caught a bug, reported, and it is being fixed as far as I know - lol 🙂 ).
It does help automate stuff and keep support tickets neat (thousand times better than digging through emails). So far quite happy.
It also did pass my noob test from the customer user interface side. But not in the admin backend. I'd love to be able to let tech-noobs use it more easily and intuitively to provide support from their scope of expertise, for one example. Blesta is still not excelling in that aspect. Maybe it never will (I don't think that's the target audience). We'll see.
All in all, IMO it is the least bad of all the available options and can cover practically every aspect thanks to a ton of extensions and addons to suit every use.
